Terms of Business
1.
Our standard terms are that payment is due within 14 days of the date of invoice for all Registered Clients. A 10% prompt payment discount will be applied to invoices that are settled in full within 24 hours of the invoice date. New clients may be required to pay in full at the time of service and will not be eligible for credit terms until Registered Client status has been confirmed.
2.
Accounts not settled within the 14-day period may be subject to a late payment charge of £100. In addition, interest will accrue on overdue accounts at a rate of 5% per month, compounded monthly. ​
3.
Should the recovery of the debt require the involvement of a third-party collection agency or legal action via the County Court, the client will be responsible for all related costs and fees. If you anticipate difficulty in meeting a payment deadline, we strongly encourage you to contact us within 14 days of the invoice date so that we can assist you in making suitable arrangements.
4.
4.
Artemis Equine Vets reserve the right to change service fees without notice, current fees can be confirmed at the time of booking. We reserve the right to withdraw registered status to clients not conforming to our Terms of Business.
5.
Clients wishing for us to process a direct claim with an insurance company must provide a valid, signed, and accepted insurance claim form prior to or at the time of treatment and pay any insurance excess directly to the practice. Direct claims are not guaranteed and are offered entirely at the discretion of the practice. We reserve the right to refuse direct claims. Clients remain fully responsible for any costs not covered by insurance, including excluded items, declined claims, or policy shortfalls. These must be paid under the normal invoice terms. We strongly advise clients to contact their insurance provider prior to treatment to verify what is covered, as Artemis Equine Vets Ltd cannot guarantee reimbursement.
6.
Clients wishing to register as Registered Clients must provide permission for the practice to contact any previous veterinary providers in order to obtain the animal’s medical history and check for any outstanding accounts or poor account history. Registration may be declined at the discretion of the practice based on past account performance or lack of sufficient veterinary history.
7.
Prescription-Only Medicines (POM-Vs) are available from this practice. Clients may request a written prescription to obtain POM-Vs from another veterinary surgeon or pharmacy. A prescription may not be appropriate if your animal is currently an in-patient or requires immediate treatment. Animals requiring repeat prescriptions must be re-assessed every six months, and the cost of this assessment, as well as the fee for issuing a prescription, is available upon request. Our veterinary surgeons can only prescribe medications for animals under their care.​
8.
Appointments cancelled within 48-hours may be subject to a cancellation charge.​
Feedback and Complaints Procedure
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We welcome feedback, both positive and negative, and are committed to addressing any concerns our clients may have. If you wish to raise a complaint or provide feedback, please contact us via phone, letter, or email at info@artemisequinevets.com. Where appropriate, we will acknowledge your communication, and a designated team member will follow up with you directly. A full response will be provided once the matter has been reviewed.
If you have any questions about these terms, please do not hesitate to contact us. By using our services, you agree to abide by these Terms of Business.